UPDATE:
Unfortunately the story gets worse. I spoke to Apple customer support and they deemed my iMac as (Dead on Arrival D.O.A.). Then I got sent to sales who told me I only had two options.
A. I send the iMac back via Fed Ex and get a refund 5 days after it scans
B. Send the iMac back and get a new iMac (built to my specs) 5 to 7 days after it scans.
I asked if I could simply take the iMac back to a retail Apple store near by and get a refund or another Mac. They said “No.” The Apple On Line Store and the Apple Retail stores have “two different accounting systems, and that is not possible.”
Well, a few good learnings for me on this one. I am back on my Powerbook and don’t have a lot of podcasting tools on this machine so I will try and put something out tonight or tomorrow, but you will NOT hear the same audio quality you are use to. As for Sunday’s show, I will see if I can make that work.
More to come. . .Victor
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Well folks yesterday my new 24″ iMac decided not to play nice and crashed. I had noticed on Sunday a bit of erratic behavior in that the “start up chime” was not audible. I did all the troubleshooting on that and could not find the answer.
Yesterday when I got home the iMac was frozen. I rebooted and got the grey screen with the ? folder (ouch). Good thing I had just done a show on troubleshooting.
I tried Tech Tools pro that found the HD was corrupt and could not repair it. It did repair the volume but I still could not boot. I re-installed the OS (yes I have a back up (I believe)) and that went very well. However, still no “start up chime” on boot. So I suspect there is somethign going on with the Logic Board etc. Believe me a did a bunch of troubleshooting on what that could be.
So, it’s time to take this 7 day old iMac to Apple and let the Geniuses figure it out. Needless to say I may not get out a show tonight or tomorrow at all. We will see.
I wanted to let you guys know in case I’m slow in replying to emails etc. Thank and I’ll keep you posted.
Victor
